Enrolpay Help Desk
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
01563 822044
Knowledge base
Temp Oganiser
Known Issues
1
Current List
Getting Started
4
Logging In For The First Time or From a Password Reset
General Navigation
Adding a Booking
Adding a New Staff Member Manually
Bookings
2
Booking Calander Explained
Edit, Amend or Add Positions to the Booking
COVID 19 - Employers Help
Employers Job Retention Scheme - Adding Furlough Payments
3
Employers Job Retention Scheme - Adding Furlough Payments on Payroll
Employers Job Retention Scheme - Adding Furlough Payments in the Assisted Service
Furlough Calculation September and October 2020
Getting Started
How To Setup Enrolpay
9
Which internet browser should I use?
How do I login to my Payroll Portal?
I have forgotten my password to log in.
I've closed off a period without any pay attached - How can I correct this?
What do I do if an error in relation to employee payments/deductions was made in a previous tax year ?
See all 9 articles
How to complete the tax year end with Enrolpay
1
How to do the Tax Year End with Enrolpay
Small Payroll
Small Payroll - "How to" videos
11
Small Payroll - How to Close the Tax Year
Small Payroll - Create New Employees
Small Payroll - Processing a Pay Run
Small Payroll - RTI Submissions
Small Payroll - Login Page
See all 11 articles
Small Payroll - General
6
What you need to know about "Small Payroll"
Creating a "Small Payroll" Account and log-in details.
My employee is locked out of 'MyAccess' how do I reset their access?
How do I find the Employee pay and deduction record from HMRC Basic Tools for Switch Information?
I need to process more than 9 employees - how do I get the system to accommodate this?
See all 6 articles
HMRC Including RTI Submissions
HMRC - RTI information
2
What are HMRC RTI submissions and when do I need to submit these?
PAYE RTI – HMRC Introduction of Year to Date Amendments for Earlier Tax Year Payroll Data
HMRC - General Information
5
What is my Accounts Office Reference Number and where where can I find it?
How do I know if I can claim back up to £3000 from HMRC for Employer NI Contributions?
National Minimum Wage and National Living Wage - Paying your employees the correct amount.
What do I need to do for the Tax Year End?
Frequently asked questions around P60's.
HMRC - National Insurance
4
Which National Insurance Category should I use for my employee?
National Insurance for company directors and which method to use.
My employee hasn't provided me with their National Insurance Number, what do I need to do?
How to amend an Employees National insurance (NI) category on EnrolPay.
HMRC - PAYE Tax
2
Tax codes - What do they mean and how do they work.
How do I know what tax code I should use for an employee?
Auto-Enrolment (AE) - Workplace Pensions
Auto-Enrolment - Workplace Pensions
9
I can't get past this Auto-Enrolment warning!!
My Enrolpay portal has a message saying that Employee has not been assigned an Auto Enrolment pension scheme and is currently eligible to receive one - what are my next steps?
Why 01st October 2017 was a key deadline for auto enrolment and newly registered employers.
Auto Enrolment Pensions - What are the minimum contribution rates?
Auto-enrolment: Fines, penalties and my legal responsibilities as an employer.
See all 9 articles