Enrolpay Help Desk

Known Issues 1

• Current List

Getting Started 4

• Logging In For The First Time or From a Password Reset
• General Navigation
• Adding a Booking
• Adding a New Staff Member Manually

Bookings 2

• Booking Calander Explained
• Edit, Amend or Add Positions to the Booking

Employers Job Retention Scheme - Adding Furlough Payments 3

• Employers Job Retention Scheme - Adding Furlough Payments on Payroll
• Employers Job Retention Scheme - Adding Furlough Payments in the Assisted Service
• Furlough Calculation September and October 2020

How To Setup Enrolpay 9

• Which internet browser should I use?
• How do I login to my Payroll Portal?
• I have forgotten my password to log in.
• I've closed off a period without any pay attached - How can I correct this?
• What do I do if an error in relation to employee payments/deductions was made in a previous tax year ?

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How to complete the tax year end with Enrolpay 1

• How to do the Tax Year End with Enrolpay

Small Payroll - "How to" videos 11

• Small Payroll - How to Close the Tax Year
• Small Payroll - Create New Employees
• Small Payroll - Processing a Pay Run
• Small Payroll - RTI Submissions
• Small Payroll - Login Page

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Small Payroll - General 6

• What you need to know about "Small Payroll"
• Creating a "Small Payroll" Account and log-in details.
• My employee is locked out of 'MyAccess' how do I reset their access?
• How do I find the Employee pay and deduction record from HMRC Basic Tools for Switch Information?
• I need to process more than 9 employees - how do I get the system to accommodate this?

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HMRC - RTI information 2

• What are HMRC RTI submissions and when do I need to submit these?
• PAYE RTI – HMRC Introduction of Year to Date Amendments for Earlier Tax Year Payroll Data

HMRC - General Information 5

• What is my Accounts Office Reference Number and where where can I find it?
• How do I know if I can claim back up to £3000 from HMRC for Employer NI Contributions?
• National Minimum Wage and National Living Wage - Paying your employees the correct amount.
• What do I need to do for the Tax Year End?
• Frequently asked questions around P60's.

HMRC - National Insurance 4

• Which National Insurance Category should I use for my employee?
• National Insurance for company directors and which method to use.
• My employee hasn't provided me with their National Insurance Number, what do I need to do?
• How to amend an Employees National insurance (NI) category on EnrolPay.

HMRC - PAYE Tax 2

• Tax codes - What do they mean and how do they work.
• How do I know what tax code I should use for an employee?

Auto-Enrolment - Workplace Pensions 9

• I can't get past this Auto-Enrolment warning!!
• My Enrolpay portal has a message saying that Employee has not been assigned an Auto Enrolment pension scheme and is currently eligible to receive one - what are my next steps?
• Why 01st October 2017 was a key deadline for auto enrolment and newly registered employers.
• Auto Enrolment Pensions - What are the minimum contribution rates?
• Auto-enrolment: Fines, penalties and my legal responsibilities as an employer.

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