General FAQ

Which internet browser should I use?
So, we get asked this often -and we tried to make our software work on all platforms. For the most part, it will work with almost any browser you use...
Thu, 24 May, 2018 at 11:20 AM
Getting Started - What Do I Need To Know?
IF YOU ARE A NEW EMPLOYER AND YOU WANT TO RUN PAY RUNS FOR PERIODS PRIOR TO WHEN YOU SIGNED UP WITH ENROLPAY YOU NEED TO MEET SOME CRITERIA  You shou...
Fri, 14 Sep, 2018 at 3:37 PM
How do I login to my Payroll Portal?
You will have been emailed a link to login when you first created your Payroll Portal.   It will start https://enrolpay.com/      The next p...
Wed, 14 Dec, 2016 at 4:01 PM
MyAccess - What is this and what does it do?
What is MyAccess? MyAccess is our employee dashboard - an area where your employees can log in and view their personal information, payslips, pension doc...
Fri, 26 Oct, 2018 at 9:49 AM
I've closed off a period without any pay attached - How can I correct this?
If you have incorrectly closed a period without assigning payments to your employees please email for assistance using the email address below: Support@...
Tue, 24 Oct, 2017 at 10:05 PM
What do I do if an error in relation to employee payments/deductions was made in a previous tax year ?
If incorrect payments and/or deductions have been reported in a previous tax year the corrections will involve an RTI file called an Earlier Year Update (EY...
Fri, 25 May, 2018 at 10:47 AM
What you need to know about stopping being an employer.
You need to tell HM Revenue and Customs (HMRC) straight away if you stop employing people on a permanent basis. If it is for a temporary period however, you...
Thu, 14 Jun, 2018 at 3:20 PM
How to reset employee access to 'MyAccess' if employee has locked their account.
If your employee advises you that they do not have access to their personal employee dashboard area ('MyAccess') or have locked themselves out ...
Mon, 13 Aug, 2018 at 2:19 PM
I have forgotten my password to log in.
If you have forgotten your password, don't worry, the process to recover it is easy and very straightforward.  On the login page simply click o the...
Thu, 25 Oct, 2018 at 7:41 PM